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We use MSP Supports for an extra Tier II technician. Our clients have nothing but positive feedback. The tickets are resolved quickly and the reopen rate is virtually non-existent. We would highly recommend MSP Support Services to anyone looking for offshore staffing.
We haven't yet used them for other services, but plan to evaluate that soon.
They have been instrumental in our marketing efforts. They guided us all the way through the direct mail/calling process and were already familiar with Robin's campaign and Infusionsoft which saved us a lot of time and headache. Not only that but we are getting awesome qualified appointments. Also, their technicians are thorough and persistent when it comes to fixing issues and problem-solving. They have been a great help in automating some of our processes and helping keep client alignment for our customers.
Working with MSP Support Services has been great! They have an extremely friendly staff and are always super responsive when we are in need of something from them. Working with them has made what we do on a daily basis 1000 times easier.
I have used these guys for over a year and am so grateful they know infusionsoft and the TMTK telemarketing scripts, so the onboarding and orientation are really short.
Karan (Kevin) is easy to work with, and responsive if there are any snags.
For best results, add them to your IM so you can have FAST communication and they are really a part of your team.
