Our Team
Behind MSP Support Services is a hands-on leadership and delivery team with deep MSP and systems experience.
Karan (Kevin) Singh
Karan (Kevin) Singh is the Founder and CEO of MSP Support Services, a company focused on helping Managed Service Providers scale through reliable, cost-effective remote staffing.
He built the business to solve a core challenge in the MSP industry—access to skilled talent without the delays, overhead, and hiring risks.
Karan believes in enabling small and mid-sized MSPs to scale faster without the constant headache of hiring and managing talent.
Through MSP Support Services, he provides trained professionals—including technicians, SDRs, and virtual assistants—who integrate seamlessly into client teams and operate as true extensions of their business.
Under his leadership, the company emphasizes speed, accountability, and performance, ensuring every hire directly contributes to service quality and growth.
He is also expanding into value-added offerings like live CCTV monitoring solutions, helping MSPs unlock new revenue streams.
Karan’s focus is simple: help MSPs grow faster, operate leaner, and scale without limitations.
Anushka Arora
Anushka Arora is a seasoned HR leader with over 10 years of experience in building high-performing, people-centric organizations. As the HR Director at MSP Support Services, she plays a critical role in shaping talent strategy, driving employee engagement, and ensuring seamless workforce alignment with client needs.
With deep expertise in recruitment, remote workforce management, and organizational development, Anushka has successfully scaled teams across multiple geographies—particularly within the MSP ecosystem. She is known for creating efficient hiring frameworks, strengthening company culture, and implementing processes that improve both employee satisfaction and client delivery outcomes.
At MSP Support Services, Anushka leads end-to-end HR operations, from talent acquisition to performance management, ensuring every engineer integrates smoothly into client environments while maintaining high standards of professionalism and accountability.
Her approach combines strategic thinking with hands-on execution—making her a key force behind the company’s ability to deliver reliable, flexible, and scalable staffing solutions.
Raj Singh
Raj Singh brings over 5 years of experience at MSP Support Services, leading service delivery, DevOps, and team operations. He plays a key role in optimizing workflows, improving system reliability, and ensuring seamless client support.
Raj works closely with engineers to enforce best practices, maintain SLA compliance, and drive continuous improvement across projects—helping clients achieve consistent, high-performance outcomes.
Jasneet Singh
Jasneet Singh brings strong hands-on experience in systems administration, escalations, and MSP environments. He specializes in managing complex infrastructure, troubleshooting critical issues, and ensuring overall operational stability.
With a proactive approach, Jasneet focuses on minimizing downtime, optimizing system performance, and supporting seamless day-to-day IT operations for clients.
Amogh Gupta
Amogh Gupta brings strong expertise in advanced troubleshooting, systems support, and project execution. He works closely with MSP clients to maintain reliable, secure, and scalable IT environments.
With a detail-oriented and proactive approach, Amogh ensures efficient issue resolution, smooth project delivery, and continuous improvement of IT systems to support business growth.
Binu Anthony
Binu Anthony specializes in backup management, server monitoring, and infrastructure reliability across MSP environments. He is responsible for ensuring data integrity, high availability, and proactive incident detection through continuous monitoring and alerting.
With strong expertise in performance optimization and handling complex system issues, Binu supports mission-critical systems, enforces best practices, and helps maintain secure, stable, and resilient IT operations for clients.
Mukul (Matt) Rawat
Mukul (Matt) Rawat oversees marketing operations and administrative functions at MSP Support Services, with a strong focus on building and managing the company’s social media presence. He drives campaign execution, content consistency, and brand visibility across digital channels.
In addition, Mukul ensures smooth internal processes and effective communication across teams and clients, supporting overall operational efficiency and growth.
Our
Core
Values
MSP-Focused Always
We design everything around MSP workflows, tools, and client expectations.
Dedicated Ownership
Our team takes responsibility, not shortcuts.
Long-Term Partnerships
We build teams meant to grow with our clients, not churn.
Transparency & Trust
Clear communication, honest feedback, and predictable delivery.
Continuous Improvement
Ongoing training, performance monitoring, and process optimization.
Client Success
Stories
"Kevin’s team is incredibly well trained — they know exactly how to engage prospects and get them on a call without ever being pushy. Once I’m in the conversation, I’m confident we’ll close. On top of that, MSP Supports has been a lifeline during our growth. When we needed to scale quickly, they provided knowledgeable technicians fast, allowing us to expand without the usual hiring delays."
"Working with MSP Support Services has been a great experience. Their engineers fit in well with our team, are dependable, and easy to work with. Our customers enjoy working with them, and it’s been valuable partnering with a team that truly understands how MSPs operate."
"I was skeptical about the outreach campaigns at first, but Kevin and his SDR team proved me wrong. The very first appointment they booked for us was with a large six-office medical clinic that was highly interested. Very pleased with the results."
"We have been partnering with MSP Support for a year now, utilizing both an engineer and a sales professional from their team, and the results have been excellent. For any MSP, personnel is typically the highest operating cost. MSP Support provides an incredible solution to this challenge, allowing us to access reliable coverage and senior-level engineering talent at a highly competitive price. This is especially valuable for us operating in a high-cost market like Los Angeles. I highly recommend them to any MSP looking to scale efficiently."
"We hired a virtual assistant through MSP Support Services to help with recruiting, and it has worked out very well. The VA helped with candidate sourcing, screening, and coordinating interviews, which took a lot of pressure off our internal team. The process was smooth and the support has been very helpful."
"We hired a virtual medical billing assistant through MSP Support Services to help with AR clean-up, and it has been a great experience. The biller quickly got familiar with our systems, stayed on top of claim follow-ups, and helped us make steady progress on aging accounts."
